I. GENERAL PROVISIONS

Art. 1. These Terms and Conditions govern the relationship between “IESDZHI SERTIFITSIRANE” Ltd. (hereinafter referred to as the “Company”) and the users of the website https://esgcertify.net (hereinafter referred to as the “Website”).

Art. 2. By accessing and using the Website, each user accepts and agrees to these Terms and Conditions.

Art. 3. If the user does not agree with these Terms and Conditions, they should not use the Website.

II. COMPANY INFORMATION

Art. 4. The Company has the following details:

Company name: “IESDZHI SERTIFITSIRANE” Ltd.

Company ID (UIC): 206315357

Registered office and address of management: Sofia, Izgrev district, 28 Samokov St., building Z, office 2, Bulgaria

Managing Director: Elena Marianova Videnova

Email: [email protected]

Phone: +359 2 424 03 80

III. SUBJECT AND SERVICES

Art. 5. The Website aims to provide information regarding the Company’s services, including:

• ESG consulting

• certification preparation

• analyses and expert services

• other related activities

Art. 6. The information published on the Website is for informational purposes only and does not constitute a binding offer within the meaning of the law.

Art. 7. Through the Website, users may submit service inquiries via a contact form.

IV. CONCLUSION OF CONTRACT

Art. 8. Submitting an inquiry through the Website does not constitute a binding order.

Art. 9. A contract between the Company and the client is considered concluded after:

the Company provides an individual offer; and the client expressly accepts it (in writing or by payment).

Art. 10. The Company reserves the right to refuse to provide a service without stating a reason.

V. PRICES AND PAYMENT

Art. 11. All services are provided based on an individual offer.

Art. 12. Payments are made via bank transfer.

Art. 13. The Company has the right to require advance or staged payments.

VI. CLIENT OBLIGATIONS

Art. 14. The client undertakes to:

• provide accurate, complete, and up-to-date information

• actively cooperate in the performance of the service

• provide the necessary documents within the required timeframe

Art. 15. The client is responsible for any consequences resulting from inaccurate or incomplete information provided.

VII. NATURE OF THE SERVICES

Art. 16. The Company provides consulting services and certification preparation.

Art. 17. Certificates are issued by independent third-party certification bodies.

Art. 18. The Company does not guarantee the issuance of a certificate, as this depends on external factors, including the assessment of the respective certification body.

VIII. LIMITATION OF LIABILITY

Art. 19. The Company shall not be liable for:

• decisions of certification bodies

• refusal to issue a certificate

• actions or omissions of third parties

Art. 20. The Company’s total liability to a client in connection with a provided service shall be limited to the amount paid by the client.

Art. 21. The Company shall not be liable for lost profits or indirect damages.

IX. TERMINATION AND PAYMENTS

Art. 22. In case of termination of the service by the client:

• the client shall pay for the work performed up to that point

• services already performed are non-refundable

X. INTELLECTUAL PROPERTY

Art. 23. All content on the Website (texts, images, logo, etc.) is the property of the Company or is used on a lawful basis.

Art. 24. Copying, distribution, or use without prior written consent is prohibited.

XI. PERSONAL DATA

Art. 25. The Company processes personal data in accordance with applicable legislation and the Privacy Policy.

Art. 26. Through the contact form and newsletter subscription, users may voluntarily provide personal data.

Art. 27. Marketing communications (newsletter) are sent via SendGrid and only with explicit consent.

XII. USE OF THE WEBSITE

Art. 28. The user is not allowed to:

• use the Website for unlawful purposes

• perform actions that compromise security

• copy or distribute content without permission

XIII. AMENDMENTS

Art. 29. The Company reserves the right to amend these Terms and Conditions at any time.

Art. 30. Amendments shall take effect upon publication on the Website.